IT Support: Troubleshooting Microsoft Office is designed to introduce students to the basics of setting up an email client in Outlook, troubleshooting connectivity issues, and troubleshooting cloud storage. Since support professional may be working with Windows or Mac, the troubleshooting principles are explored on both platforms.
Please Note: Learners who successfully complete this course can earn a CloudSwyft digital certificate and skill badge - these are detailed, secure and blockchain authenticated credentials that profile the knowledge and skills you’ve acquired in this course.
Senior Content Developer
Microsoft
Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.